Refund policy

We hope you love your purchase, but if something’s not quite right, we’re here to help.

🕒 30-Day Return Window

You have 30 days from receiving your order to request a return.

✅ Return Eligibility

To be eligible for a return, your item must be:

Unused, unworn, and in original condition
With tags and in original packaging

❌ We do not accept international returns — please choose carefully.
❌ Sale items and gift cards are final sale and cannot be returned.

🔁 How to Start a Return

You can start your return by emailing us at hello@livemilklove.com.au.

Once approved, we’ll send you return instructions.
Please do not send items back without approval—they won’t be accepted.

You’ll need to pay for your own return shipping.

🚨 Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us immediately at hello@livemilklove.com.au so we can sort it out quickly.

🔄 Exchanges

We don’t offer direct exchanges. If you'd like a different item, simply return your original purchase and place a new order once your refund is processed.

💸 Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If it is, your refund will be processed to your original payment method within 10 business days.

Please note, your bank or credit card provider may take a few extra days to post the refund.

Still waiting after 15 business days? Email us at hello@livemilklove.com.au and we’ll follow it up for you.