Shipping policy

Fulfilment Timeframes

Orders placed on weekdays are packed and dispatched the next day.

Orders placed on weekends, or public holidays will be shipped the next business day.

Note: Any expected delays or pre-order shipping dates will be clearly stated on the product page.

📦 Shipping Times (Australia)

For Australia Standard Post: SYD/MEL/BRI 2-4 days. All Other 4-10 days.

For Australia Express Post: SYD/MEL/BRI 1-2 days. All Other 2-5 days.

Please note: delivery times may vary based on your location or during events such as floods, natural disasters, or carrier delays.

🚚 Shipping Costs (Australia)

Free shipping on your first order 🤍
Use code HELLOFS at checkout

Standard Shipping: $10 flat rate
Express Shipping: $15 flat rate

🔍 Tracking Information

Once your order is fulfilled, tracking details will be emailed to the address provided at checkout. Be sure to check your inbox (and spam folder) for updates.

🌍 International Shipping

We ship worldwide.

  • International Shipping - New Zealand, Asia & Canada: AUD $20
  • International Shipping - Rest of World: AUD $25
  • Shipping Times: Vary by destination

Please note: Live Milk Love is not responsible for any duties, taxes, or customs fees that may apply to international orders.

  • For larger international orders, please email us at hello@livemilklove.com.au for a custom shipping quote. Upon agreement, an invoice will be issued for upfront payment prior to dispatch.

🕓 Pre-Orders

Pre-order items will be clearly labelled on the product page.
Our estimated turn-around time is 4–6 weeks, depending on the product (actual timelines will be specified on each product page).

  • All pre-order sales are final.

  • If you place an order that includes both pre-order and in-stock items, your entire order will ship together once the pre-order item is ready.

  • If you want in-stock items sooner, we recommend ordering them separately.

  • Pre-orders cannot be cancelled due to change of mind prior to shipment.

🎁 Gift Vouchers

Gift vouchers do not include shipping, return, or exchange costs.

📦 Lost or Damaged Orders

If your order is marked as delivered but you haven’t received it:

  • Check the tracking link in your shipping confirmation email

  • Look around your property or ask neighbours if they’ve accepted delivery on your behalf

If your item is faulty, please contact us at hello@livemilklove.com.au and we’ll assess the situation individually to help resolve it.

Please note: Live Milk Love is not responsible for lost or damaged parcels.
Always double-check your delivery address before placing your order to ensure a smooth delivery experience.